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ServiceNow CSA (ServiceNow Certified System Administrator) exam is a certification exam designed to validate the skills and knowledge of individuals who administer and maintain ServiceNow instances. CSA exam is ideal for individuals who work with ServiceNow on a daily basis, such as ServiceNow administrators, developers, and implementation specialists. The CSA Exam covers a broad range of topics, including ServiceNow administration, user management, reporting and metrics, workflow and automation, and system customization. Achieving the ServiceNow CSA certification demonstrates a comprehensive understanding of ServiceNow and its capabilities, making it a valuable credential for ServiceNow professionals.
NEW QUESTION # 274
What are the benefits of building flows using Flow Designer? Choose 3 answers
Answer: A,B,F
Explanation:
Explanation
The following are the benefits of building flows using Flow Designer:
C:Provides natural-language descriptions of flow logic: This allows users without programming experience to understand and modify flows, making them more accessible to a wider range of users.
D:Supports No-Code application development: Flow Designer provides a visual interface and pre-built actions that allow users to automate processes without writing code. This can significantly reduce development time and effort.
A:Supports easy integration with 3rd party systems: Flow Designer integrates with a variety of 3rd party systems through the Integration Hub, making it easy to connect your ServiceNow instance to external applications.
Flow Designer offers a low-code/no-code approach to building automation, simplifies complex logic with natural language descriptions, and integrates seamlessly with external systems.
References:
ServiceNow Product Documentation: Exploring Flow Designer
- https://docs.servicenow.com/bundle/sandiego-application-development/page/administer/flow-designer/co ServiceNow Community: Flow Designer vs Workflow
- https://www.servicenow.com/community/developer-forum/what-are-the-advantages-and-disadvantages-b
NEW QUESTION # 275
Which feature helps to automatically allocate a critical, high priority, service request to the appropriate assignment group or team member?
Answer: D
Explanation:
Assignment Rulesin ServiceNow automaticallyassign tasks(such as incidents, service requests, or change requests) to theappropriate group or individualbased on predefined criteria.
Acritical, high-priority service requestis created.
TheAssignment Rulechecks conditions (e.g., priority, category, requester, etc.).
The systemassignsthe request to the correctassignment group or individual.
How Assignment Rules Work:Example Scenario:
If an incident isPriority 1 (P1)and the category isNetwork, an assignment rule canautomatically route it to the
"Network Support" group.
A: User Policy
No such feature exists in ServiceNow for task assignments.
B: UI Policy
UI Policies controlform behavior (visibility, field conditions, etc.), not assignment logic.
C: Predictive Intelligence
Predictive Intelligence usesmachine learningto suggest assignments, butAssignment Rulesare the primary mechanism for automatic task allocation.
Reference:ServiceNow CSA Documentation - Configuring Assignment Rules
ServiceNow Official Documentation - Automating Task Assignments(https://docs.servicenow.com) Final answer: D. Assignment Rule
NEW QUESTION # 276
What component of the ServiceNow infrastructure defines every table and field in the system?
Answer: C
NEW QUESTION # 277
What ServiceNow feature allows you to include data from a secondary related table on a report?
Answer: C
Explanation:
Reference:
https://docs.servicenow.com/bundle/rome-now-intelligence/page/use/reporting/concept/c_HowToAccessRelated
NEW QUESTION # 278
What needs to be specified, when creating a Business Rule? (Choose four.)
Answer: B,C,E,I
Explanation:
Reference:
https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/list-administration/task/t_Edi
NEW QUESTION # 279
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